服务条款

MoonCart (HK) Limited – Terms & Conditions

MoonCart (HK) Limited – 條款及細則

Website: www.mooncarthk.com

網站：www.mooncarthk.com

Last updated: 24 August 2026 最後更新：2026年8月24日

All use of the online platform and any sales of goods through www.mooncarthk.com (the “Website”) operated by MoonCart (HK) Limited (“MoonCart”, “we”, “us” or “our”) are governed by these Terms and Conditions (the “Terms”). By accessing or using the Website and/or placing an order, you acknowledge that you have read, understood and agree to be bound by these Terms.

In the event of any conflict or inconsistency between the Chinese and English versions of these Terms, the English version shall prevail.

閣下使用由 MoonCart (HK) Limited（「MoonCart」、「本公司」、「我們」或「我們的」）營運之網上平台 www.mooncarthk.com（「本網站」），以及經該平台進行之任何貨品銷售，均受本條款及細則（「本條款」）全面規管。閣下一經瀏覽或使用本網站及／或提交訂單，即表示已閱讀、理解並同意受本條款約束。

如本條款之中英文版本出現任何歧義、衝突或不一致之處，概以英文版本為準。

1. Nature of the Platform and Dual Selling Model

1. 平台性質及雙重銷售模式

MoonCart operates a hybrid e-commerce platform under the following dual selling arrangement:

• Own Products: Where goods are sold directly by MoonCart (HK) Limited, we act as the seller and supplier. The provisions of these Terms applicable to Own Products shall apply in full.
• Third-Party Merchant Products: Where goods are sold by independent third-party merchants or suppliers (“Merchants”), we are neither the seller nor the supplier. We operate the platform, manage the Website, arrange order processing and, where applicable, facilitate fulfilment. A separate contract is formed solely between you and the relevant Merchant.

The product page and checkout process will clearly indicate whether the seller is MoonCart or a named Merchant.

We supply products solely to end consumers for personal use and do not sell products for resale. If we have reasonable grounds to believe that an order is not intended for personal use, we (or the relevant Merchant) may refuse or cancel such order.

The Website may contain data, product information, prices or inventory provided by Merchants (“Supplier Data”). We make no representation or warranty as to the accuracy, completeness or timeliness of any Supplier Data. We accept no responsibility for the acts, content, products or services of any Merchant.

MoonCart 營運混合式電子商務平台，並採用以下雙重銷售安排：

• 自有產品：由 MoonCart (HK) Limited 直接銷售之貨品，本公司為賣方及供應商。本條款中適用於自有產品之條文將全面適用。
• 第三方商戶產品：由獨立第三方商戶或供應商（「商戶」）銷售之貨品，本公司並非賣方或供應商。本公司僅負責營運平台、管理網站、安排訂單處理，以及（在適用情況下）協助履行。閣下與相關商戶之間將另行訂立獨立合約。

產品頁面及結帳流程均會清楚標示賣方為 MoonCart 或具名商戶。

本公司僅向最終消費者供應產品作個人使用，不會售賣作轉售用途。若本公司有合理理由相信任何訂單並非作個人使用，本公司（或相關商戶）有權拒絕或取消該訂單。

本網站可能載有由商戶提供之數據、產品資料、價格或庫存資料（「供應商數據」）。本公司對任何供應商數據之準確性、完整性或及時性不作任何陳述或保證。本公司亦不就任何商戶之行為、內容、產品或服務承擔任何責任。

2. Registration

2. 註冊帳戶

You may be required to register an account in order to place Orders. By registering, you represent and warrant that you are aged 18 years or above and have the legal capacity to enter into a binding contract. You agree to provide true, accurate, current and complete information and to keep such information updated at all times.

We may suspend or terminate your registration if we reasonably suspect that any information provided is untrue, inaccurate, not current or incomplete. Accounts are non-transferable. You remain fully responsible for all activity conducted under your account. We reserve absolute discretion to refuse, suspend or terminate any registration without providing reasons or compensation.

閣下可能需要註冊帳戶方可提交訂單。註冊時，閣下確認並保證年滿 18 歲或以上，並具備訂立具法律約束力合約之行為能力。閣下同意提供真實、準確、最新及完整之個人資料，並在資料有變更時及時更新。

若本公司合理懷疑任何資料不真實、不準確、非最新或不完整，可暫停或終止閣下之註冊。帳戶不可轉讓予任何第三方。閣下須對帳戶下之一切活動及使用承擔全部責任。本公司保留絕對酌情權，可在無需提供理由或作出任何賠償之情況下，拒絕、暫停或終止任何註冊。

3. Placing an Order

3. 下單程序

You may place an Order by completing the electronic order form on the Website. Once the form is duly completed and an order number is assigned, the Order is confirmed and, to the maximum extent permitted by law, may not be cancelled or varied.

Information displayed on the Website constitutes an invitation to offer only and does not amount to an offer to supply goods.

• For Own Products, your Order constitutes an offer to purchase from MoonCart.
• For Merchant Products, your Order constitutes an offer to purchase from the relevant Merchant. We may accept such offer on behalf of the Merchant.

We (or the relevant Merchant) reserve the right to accept or reject any Order, with or without reason. We do not guarantee the availability of any goods displayed at any given time.

Upon receipt of your Order, we will issue a confirmation email (the “Confirmation Email”). Receipt of the Confirmation Email does not of itself constitute acceptance of the Order or the formation of a binding contract.

We may refuse or cancel any Order, limit quantities, and require additional supporting documentation prior to acceptance. Following issuance of the Confirmation Email, you may track the status of your Order via the Website or by contacting us through the “Contact Us” channel.

A legally binding contract is formed only when the Order is ready for shipment or formal acceptance is communicated. The Contract supersedes all prior communications, understandings and agreements.

You must ensure that all information provided (including delivery address and contact details) is accurate and complete. Neither we nor any Merchant shall be liable for any inability to deliver, delay or failure to perform arising from incomplete or inaccurate information supplied by you.

Additional rules applicable to both Own Products and Merchant Products:

• An Order, once submitted, may not be cancelled, even while acceptance or rejection remains pending.
• Acceptance extends only to the merchandise specified in the Confirmation Email.
• We or the Merchant may refuse or cancel an Order at our sole discretion for any reason, including (without limitation) insufficient stock, inability to deliver to the designated address, or incorrect pricing resulting from human or system error. In the event of cancellation, any sum already deducted will normally be refunded within thirty (30) days. We are under no obligation to provide compensation for any disappointment or inconvenience.
• Product photographs and images are for identification and reference purposes only. Actual size, dimensions, colour or appearance may differ from those displayed.

閣下可透過在本網站填寫並提交電子訂單表格下單。表格填妥並獲系統分配訂單編號後，訂單即告確認。在法律允許之最大範圍內，已確認之訂單不可取消或更改。

本網站所載之一切資料僅構成要約邀請，並非供應貨品之要約。

• 自有產品：閣下之訂單構成向 MoonCart 提出購買之要約。
• 商戶產品：閣下之訂單構成向相關商戶提出購買之要約。本公司可代表商戶接受該要約。

本公司（或相關商戶）保留接受或拒絕任何訂單之絕對權利（無論是否提供理由）。本公司不保證所展示之貨品於任何時間均有現貨供應。

收到閣下訂單後，本公司將發送確認電郵（「確認電郵」）。收到確認電郵並不必然構成接受訂單，亦不必然構成與本公司訂立具約束力之合約。

本公司可拒絕或取消任何訂單、限制購買數量，並在接受訂單前要求閣下提供額外證明文件。確認電郵發出後，閣下可透過本網站或「聯絡我們」查詢訂單狀態。

當訂單準備出貨或正式接受通知發出時，即形成具法律約束力之合約。該合約將取代所有先前之通訊、諒解及協議。

閣下必須確保所提供之所有資料（包括送貨地址及聯絡詳情）準確完整。因閣下提供不完整或不準確資料而導致無法送貨、延誤或未能履行，本公司及商戶概不負責。

額外適用規則（自有產品及商戶產品均適用）：

• 訂單一經提交即不可取消，即使接受或拒絕仍在處理中。
• 接受範圍僅限確認電郵中所述之貨品。
• 本公司或商戶可全權酌情因任何理由拒絕或取消訂單，包括但不限於庫存不足、無法送貨至閣下指定地區，或因人為或系統錯誤導致價格不正確。如訂單被取消，已扣除之款項通常會於三十（30）日內退還。本公司無義務就任何失望或不便作出補償。
• 產品照片及圖像僅供識別及參考用途。實際尺寸、規格、顏色或外觀可能與展示有所差異。

4. Payment Terms

4. 付款條款

All prices are denominated in Hong Kong dollars (HK$). We reserve the right to amend prices at any time and to correct any accidental pricing errors. In the event of a pricing error, we will notify you and permit you either to proceed at the correct price or to cancel the Order without charge.

We further reserve the right to adjust prices to reflect changes in the cost of Ordered Goods arising from any circumstances beyond our reasonable control, including (without limitation) fluctuations in foreign exchange rates, currency regulations, changes in taxes or levies, variations in labour, material or other production costs, the delivery schedule requested by you, or any delay or failure on your part to provide necessary information.

Unless otherwise specified, all payments shall be made in Hong Kong dollars via electronic payment methods designated by us from time to time, including Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay, PayMe, WeChat Pay HK, Alipay, Octopus and such other methods as may be available at checkout (subject to the limits and conditions imposed by the relevant providers).

Following issuance of the Confirmation Email or formal acceptance, we will debit the full amount payable for the Ordered Goods from your designated electronic payment method.

Your electronic payment transactions will be processed by our designated service providers (“Payment Processors”). All payment information transmitted through the bank’s payment gateway in connection with credit card transactions will be encrypted.

We accept no liability for any loss or damage, whether direct or indirect, arising from:

1. any unauthorised access to or obtaining of your personal information during the online payment process due to your error or negligence;
2. your failure to provide accurate information during the online payment process as a result of your negligence; or
3. any other matter relating to the particular payment method employed.

Prices displayed on the Website may differ from those applicable in any physical retail outlet. The price shown on the Website at the time the Order is placed shall prevail. Title to the goods shall not pass until full payment has been received. You remain solely responsible for any losses incurred in connection with the transaction.

所有價格均以港元（HK$）標示。本公司保留隨時更改價格及更正任何意外定價錯誤之權利。如出現定價錯誤，本公司將通知閣下，並允許閣下選擇以正確價格繼續交易或免費取消訂單。

本公司進一步保留權利，因超出合理控制之任何情況（包括但不限於外匯匯率波動、貨幣規管、稅項或徵費變更、勞工、材料或其他生產成本變動、閣下要求之送貨時間表，或閣下延誤或未能提供所需資料）而調整已訂購貨品之價格，以反映相關成本變動。

除非另有指明，所有付款須以港元透過本公司不時指定之電子支付方式完成，包括 Visa、Mastercard、American Express、銀聯、Apple Pay、Google Pay、PayMe、WeChat Pay HK、Alipay、八達通，以及結帳時提供之其他方式（受相關供應商之限額及條件約束）。

本公司發送確認電郵或正式接受訂單後，將從閣下指定之電子支付方式扣除訂購貨品之全數款項。

閣下之電子支付交易將由本公司指定之服務供應商（「支付處理商」）處理。進行信用卡交易時，透過銀行支付網關傳輸之所有付款資料均會加密處理。

本公司不就直接或間接因以下原因產生之任何損失或損害承擔責任：

1. 在線上付款過程中，因閣下之錯誤或疏忽而令個人資料被他人未經授權存取或以其他方式取得；
2. 在線上付款過程中，因閣下之疏忽而未能提供準確資料；或
3. 與該特定支付方式有關之其他事宜。

本網站價格可能與任何實體零售價格不同。下單時本網站顯示之價格為最終適用價格。貨品所有權於全數付款收妥前不會轉移。閣下須就進行交易時產生之任何損失自行承擔全部責任。

5. Delivery of Ordered Goods

5. 送貨安排

The provisions of this Clause 5 apply in full where MoonCart is the seller (Own Products). In respect of Merchant Products, delivery may be effected by us, our logistics partners or directly by the Merchant. Where delivery is performed by the Merchant, the Merchant shall bear sole responsibility for all delivery matters.

We will deliver the Ordered Goods to the address designated by you (the “Delivery Address”) within the Delivery Area on the date specified in the confirmation (the “Delivery Date”). For the avoidance of doubt, we do not accept deliveries outside the Delivery Area. “Delivery Area” means any location within the Hong Kong Special Administrative Region, excluding outlying islands, Lantau Island, Ma Wan, Tung Chung, Discovery Bay, restricted areas or zones requiring specific permits or licences for access, and such other locations as we may determine from time to time at our discretion (the “Inapplicable Areas”).

Free delivery is available for Orders with a total value of HK$400 or more where the Delivery Address falls within the designated Delivery Area. For Orders below HK$400 with a Delivery Address within the designated Delivery Area, a delivery fee of HK$70 (or HK$160 for Lantau Island and other outlying islands) will be charged per Order. Delivery fees for addresses outside the applicable areas will be charged as applicable.

Any delivery fees already paid to us may not be applied towards installation fees or other service charges (if applicable).

We reserve the right to amend any delivery service terms (including, without limitation, Delivery Areas and delivery fees) from time to time without prior notice. Once an Order is confirmed, all delivery fees paid are non-transferable, non-refundable and non-exchangeable for cash or goods.

We will use reasonable endeavours to deliver the goods within seven (7) working days of the confirmation date. However, the Delivery Date is not of the essence of the contract and constitutes only our best estimate. We reserve the right to vary the Delivery Date from time to time upon reasonable prior notice, and you shall accept delivery on the revised Delivery Date proposed by us. In no circumstances shall we be liable for any delay in the delivery of Ordered Goods, regardless of the cause or whether notification has been given. “Working day” means any day other than a Saturday, Sunday, Hong Kong bank holiday or public holiday.

Once an Order has been shipped, the Delivery Address may not be changed.

Upon delivery, we may require you or your authorised representative to present original proof of identity, a written authorisation (where applicable) and such other documents as we may reasonably require for verification. Failure to comply may result in our refusal to effect delivery.

You must take delivery of the Ordered Goods on the Delivery Date or any revised Delivery Date. If you fail to take delivery on time and do not notify us at least forty-eight (48) hours in advance, we reserve the right to:

1. store the Ordered Goods and charge you all resulting expenses (including storage and insurance costs) together with an administrative fee of HK$200 for each subsequent delivery attempt; or
2. cancel the Order, forfeit amounts already paid, and require payment of any outstanding balance and costs incurred.

Delivery services may be suspended on the first two days of the Lunar New Year and during periods when Typhoon Warning Signal No. 8 or above or a Black Rainstorm Warning is in force. Shipments may be effected in separate consignments. Delivery estimates are indicative only. We reserve the right to decline delivery at our sole discretion.

本條款第 5 條在 MoonCart 為賣方（自有產品）時全面適用。對於商戶產品，送貨可由本公司、本公司物流夥伴或商戶直接進行。如由商戶負責送貨，商戶須對送貨事宜承擔全部責任。

本公司將於確認中指定之日期（「送貨日期」）將訂購貨品送至閣下指定地址（「送貨地址」），惟該地址必須位於送貨範圍內。為免生疑問，本公司不接受送貨至送貨範圍以外之地點。「送貨範圍」指香港特別行政區內之任何地點，但不包括離島、大嶼山、馬灣、東涌、愉景灣、需特定許可證或牌照方可進入之限制區或區域，以及本公司不時酌情決定之其他地點（「不適用地區」）。

訂單總額達港幣 400 元或以上，且送貨地址位於指定送貨範圍內，可享免費送貨。訂單總額少於港幣 400 元且送貨地址位於指定送貨範圍內，每單收取港幣 70 元送貨費（大嶼山及其他離島為港幣 160 元）。送貨地址位於適用地區以外者，將按實際情況收取相應送貨費。

已付予本公司之送貨費（如有）不可用於抵銷安裝費或其他服務費（如適用）。

本公司保留權利不時更改任何送貨服務條款（包括但不限於送貨範圍及送貨費），無需事先通知。訂單一經確認，已付之所有送貨費均不可轉讓、不可退還，亦不可兌換現金或貨品。

本公司將盡合理努力於確認日期起計七（7）個工作天內完成送貨。然而，訂購貨品之送貨日期並非合約之要素，僅為本公司之最佳估計。本公司保留權利不時更改送貨日期並給予合理事先通知，閣下必須接受本公司建議之更新送貨日期。在任何情況下，本公司均不就任何訂購貨品之送貨延誤承擔責任（不論延誤原因或是否已通知閣下）。「工作天」指星期六、星期日、香港銀行假期或公眾假期以外之日。

如訂單已出貨，送貨地址不可更改。

送貨時，本公司可能要求閣下或獲授權代表出示身份證明文件正本、書面授權書（如適用）及其他合理核實文件。如未能妥善遵守，本公司保留拒絕送貨之權利。

閣下必須於送貨日期或經修訂之送貨日期收取訂購貨品。如未能準時收取且未至少提前四十八（48）小時通知本公司，本公司保留以下權利：

1. 存放訂購貨品，並向閣下收取因此產生之所有費用（包括倉儲費及保險），另加每次其後送貨嘗試之港幣 200 元行政費；或
2. 取消訂單、沒收已付款項，並要求支付任何未付餘額及所產生之費用。

農曆新年首兩日，以及八號或以上颱風警告信號或黑色暴雨警告生效期間，送貨服務可能暫停。出貨可能分批進行。送貨時間估計僅供參考。本公司保留全權酌情拒絕送貨之權利。

6. Transfer of Risk and Title

6. 風險及所有權之轉移

Own Products (MoonCart as seller): Risk of damage to or loss of the Ordered Goods shall pass to you immediately upon arrival of the goods at the Delivery Address. We shall not be liable for any damage caused by any act, negligence or circumstance beyond our reasonable control (including fire and flood). Title to the Ordered Goods shall not pass to you until full payment of the Order has been received.

Merchant Products: Risk and title shall pass in accordance with the arrangement between you and the relevant Merchant (generally upon delivery or collection following full payment).

自有產品（MoonCart 為賣方）： 訂購貨品送達送貨地址後，損壞或滅失之風險即時轉移予閣下。本公司不就任何行為、疏忽或超出合理控制之任何情況（包括火災及水災）所造成之損壞承擔責任。訂購貨品之所有權於閣下全數支付訂單款項前不會轉移。

商戶產品： 風險及所有權按閣下與相關商戶之安排轉移（一般於全數付款後送貨或收取時轉移）。

7. Returns of Defective Goods, Quality Issues and Refund Policy

7. 瑕疵貨品退貨、品質問題及退款政策

A. Own Products (MoonCart as seller)

Unless you return the Ordered Goods to us together with written notice specifying the error and a clear description thereof within ninety-six (96) hours of arrival at the Delivery Address, it shall be presumed that we have fully discharged our obligations under the contract and that you have confirmed the goods to be correct and of satisfactory quality. Late claims will not be entertained unless you can fully explain the delay and demonstrate that the claim was made as soon as reasonably practicable.

Where sufficient evidence supports a claim, we reserve the right to:

1. replace the Ordered Goods free of charge; or
2. refund the amount paid by you upon return of the goods.

You may be required to bear all costs and expenses (including delivery charges) incurred in returning the goods and delivering any replacement. Returned goods must be in their original condition and packaging, without alteration. No refund or replacement will be provided where the goods are free from defect or where no error on our part has occurred. All claims must be submitted through our designated channel. We reserve the right to reject any claim, and our decision shall be final.

Quality issues – additional rules for Own Products

Returns or exchanges for quality issues will be accepted only if all of the following conditions are satisfied:

1. the application is submitted within seven (7) days after delivery;
2. the product is confirmed to have a factory quality defect;
3. any replacement is limited to the same brand and same selling price;
4. where the product has been discontinued, a refund of the relevant amount may be issued;
5. damage caused by improper use or human agency is excluded;
6. products expressly stated to be non-returnable are excluded; and
7. the required supporting documents are provided (including photographs and videos of the issue, intact outer packaging, all free gifts, order receipt and delivery note).

Applications must be submitted by email to cs@mooncarthk.com with a detailed description and the required supporting documents.

Where an Order is cancelled prior to issuance of a delivery notification, a service fee equal to ten per cent (10%) of the Order total or HK$60 (whichever is higher) will be deducted.

B. Merchant Products

Unless otherwise expressly provided by the individual Merchant, no returns or exchanges will be accepted. You are advised to read and understand the Merchant’s returns policy carefully before placing an Order. Subject to the Merchant’s policy, returns may be possible within seven (7) days (or such other period as the Merchant may specify) in respect of faulty or defective goods (where no fault is attributable to you), wrong items or incorrect quantity, provided the goods remain unused and in original condition. Acceptance of any return is at the sole discretion of the Merchant. We do not accept returns of Merchant Products directly. Where a Merchant has not provided a returns policy, the return policy applicable to MoonCart’s Own Products shall apply to such Merchant Products.

A. 自有產品（MoonCart 為賣方）

除非閣下於貨品送達送貨地址後九十六（96）小時內以書面通知錯誤並清楚描述錯誤情況，同時將訂購貨品退回本公司，否則初步視為本公司已履行合約下之一切義務，且閣下已確認所送貨品正確並滿意其品質。逾期提出之申索將不獲受理，除非閣下能充分解釋延遲原因並證明已盡快提出申索。

如有足夠證據支持申索，本公司有權酌情決定：

1. 免費更換訂購貨品；或
2. 在退貨後向閣下退還已付款項。

閣下可能需承擔退貨及送達任何更換貨品所產生之所有開支及費用（包括送貨費）。退回貨品必須保持原狀及原包裝，未經任何改動。如貨品無瑕疵或本公司並無任何錯誤，本公司不提供退款或更換。所有申索必須透過本公司指定渠道提交。本公司有權拒絕任何申索，而其決定為最終決定。

品質問題 – 自有產品額外規則

品質問題之退貨或換貨僅在符合以下全部條件時方獲接受：

1. 於送貨後七（7）日內提出申請；
2. 產品經確認屬出廠品質瑕疵；
3. 更換僅限於同一品牌及同一售價之產品；
4. 如產品已停產，可選擇退還相關款項；
5. 因使用不當或人為損壞所造成之損壞一律不接受；
6. 明確標示為不可退貨之產品除外；及
7. 提供所需證明文件（包括問題之照片及影片、外包裝完好、所有贈品、訂單收據及送貨單）。

申請方式：請將詳細描述連同所需文件電郵至 cs@mooncarthk.com。

如在送貨通知發出前取消訂單，將扣除訂單總額百分之十（10%）或港幣 60 元（以較高者為準）作為服務費。

B. 商戶產品

除非個別商戶另有明確指明，否則不接受退貨或換貨。請於下單前仔細閱讀並理解商戶之退貨政策。視乎商戶政策，瑕疵或有缺陷貨品（非閣下過失）、錯貨或不正確數量，可能可於七（7）日內（或商戶訂明之其他期限）申請退貨，惟貨品必須未經使用並保持原狀。是否接受退貨全由商戶酌情決定。本公司不直接接受商戶產品之退貨。如商戶未有提供退貨政策，商戶產品將適用與 MoonCart 自有產品相同之退貨政策。

8. Promotional Offers

8. 推廣優惠及折扣碼

To utilise a discount code, you must enter the valid code prior to completing your Order. Each discount code may be used only once and may not be applied to a completed Order. Discount codes may not be used in conjunction with any other discount or promotion. All offers are non-transferable and may not be exchanged for cash. Offers may not apply to all items. Use of an offer in respect of ineligible items may result in cancellation of the Order.

使用折扣碼時，必須於完成訂單前輸入有效代碼。每個折扣碼僅可使用一次，且不可應用於已完成之訂單。折扣碼不可與其他折扣或推廣同時使用。所有優惠均不可轉讓，亦不可兌換現金。優惠可能不適用於全部貨品。如將優惠用於不合資格貨品，本公司有權取消相關訂單。

9. Limitation of Liability

9. 責任限制

Own Products These Terms set out the entire extent of our obligations and liabilities in respect of the Ordered Goods. Except as expressly provided herein, no other warranties, conditions or terms shall bind us. To the fullest extent permitted by law, we exclude all implied warranties (including, without limitation, warranties of merchantability and fitness for a particular purpose). Our aggregate liability under this contract shall not exceed the total amount paid by you in respect of the relevant Order. We make no representation as to the accuracy of information contained on the Website. We shall not be liable for any failure to perform arising from force majeure, fire, flood, accident, riot, war, terrorist attack, government intervention, embargo, strike, labour dispute, epidemic, equipment failure (including internet systems) or any other factor beyond our reasonable control.

Merchant Products and Platform We exclude all liability for interruptions to the platform, the accuracy of Supplier Data, the merchantability or fitness of merchandise sold by Merchants, product defects or other issues arising from Merchants, and any indirect, consequential or loss-of-profit damages. You agree to indemnify and hold us harmless from and against any claim, loss or expense arising out of your breach of these Terms or from merchandise purchased from a Merchant.

自有產品 本條款列明本公司就訂購貨品之一切義務及責任。除本條款明示規定外，概無其他保證、條件或條款對本公司具有約束力。在法律允許之最大範圍內，本公司排除所有默示保證（包括但不限於適銷性及適合特定用途之保證）。本公司在本合約下之最高總責任不得超過閣下就相關訂單已付款項之總額。本公司不保證本網站所載資料之準確性。本公司不就因不可抗力、火災、水災、意外、暴動、戰爭、恐怖襲擊、政府干預、禁運、罷工、勞資糾紛、疫情、設備故障（包括互聯網系統）或超出合理控制之任何其他因素而未能履行義務承擔責任。

商戶產品及平台 本公司排除對平台服務中斷、供應商數據準確性、商戶所售貨品之適銷性或適合性、商戶引起之產品瑕疵或其他問題，以及任何間接、相應而生或利潤損失之損害之全部責任。閣下同意就因違反本條款或從商戶購買貨品而引起之任何申索、損失或費用，向本公司作出全面彌償並使本公司免受損害。

10. Intellectual Property, User Content and Data

10. 知識產權、用戶內容及數據處理

All content, data (including Supplier Data), trade marks and intellectual property on the Website are owned by or licensed to us or the relevant Merchants. You are granted only a limited, non-exclusive, non-transferable licence for personal, non-commercial use. Any content uploaded by you remains your sole responsibility; you hereby grant us a licence to use such content. We may remove any content that breaches these Terms. You must not misuse, scrape or commercially exploit platform data or Supplier Data. We may share your personal data with Merchants and service providers as necessary to process Orders (please refer to our Privacy Policy for further details).

本網站上之所有內容、數據（包括供應商數據）、商標及知識產權均由本公司或相關商戶擁有或獲合法授權。閣下僅獲授予有限、非獨家、不可轉讓之許可，僅可作個人及非商業用途。閣下上傳之任何內容仍由閣下自行負責；閣下同時授予本公司使用該內容之許可。本公司有權移除違反本條款之任何內容。閣下不得濫用、抓取或以商業方式利用平台數據或供應商數據。本公司可按處理訂單所需，與商戶及服務供應商分享閣下之個人數據（詳情請參閱私隱政策）。

11. General Provisions

11. 一般條款

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent.

We reserve the right to amend these Terms from time to time without prior notice. Your continued use of the Website following any such amendment constitutes acceptance of the revised Terms.

Each provision of these Terms is severable. If any provision is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

These Terms are governed by the laws of the Hong Kong Special Administrative Region of the People’s Republic of China. You and we submit to the non-exclusive jurisdiction of the courts of Hong Kong. In the event of any dispute, our decision shall be final.

These Terms constitute the entire agreement between the parties. The Chinese version is provided for reference only; the English version shall prevail in all respects.

未經本公司事先書面同意，閣下不得轉讓或轉移本條款下之任何權利或義務。

本公司保留權利不時修訂本條款，無需事先通知。閣下繼續使用本網站即構成接受經修訂之條款。

本條款之每項條文均可分割；如任何條文被認定為無效或不可執行，其餘條文仍保持完全效力。

本條款受中華人民共和國香港特別行政區法律管轄。閣下與本公司均服從香港法院之非專屬司法管轄權。如出現任何爭議，本公司之決定為最終決定。

本條款構成雙方之間之完整協議。中文版本僅供參考，一切以英文版本為準。

12. Customer Service Enquiries

12. 客戶服務查詢

For any enquiries, please contact Customer Service by email at cs@mooncarthk.com or via WhatsApp at +852 7073 8812. In respect of issues relating to specific Merchant Products, you are requested to contact the relevant Merchant in the first instance; we may, within reasonable limits, assist in facilitating communication between the parties.

如有任何查詢，請透過電郵 cs@mooncarthk.com 或 WhatsApp：+852 7073 8812 聯絡客戶服務。有關特定商戶產品之問題，請先直接聯絡相關商戶；本公司可在合理範圍內協助促進雙方溝通。