Shipping policy

Shipping / Delivery Policy 送貨安排政策

Scope of Application

適用範圍

The provisions below apply in full where MoonCart is the seller (Own Products). In respect of Merchant Products, delivery may be effected by us, our logistics partners, or directly by the Merchant. Where delivery is performed by the Merchant, the Merchant shall bear sole responsibility for all delivery matters.

本條款在 MoonCart 為賣方（自有產品）時全面適用。 對於商戶產品，送貨可由本公司、本公司物流夥伴或商戶直接進行。如由商戶負責送貨，商戶須對送貨事宜承擔全部責任。

Delivery Area

送貨範圍

We will deliver the Ordered Goods to the address designated by you (the “Delivery Address”) within the Delivery Area on the date specified in the confirmation (the “Delivery Date”).

“Delivery Area” means any location within the Hong Kong Special Administrative Region, excluding:

  • outlying islands
  • Lantau Island
  • Ma Wan
  • Tung Chung
  • Discovery Bay
  • restricted areas or zones requiring specific permits or licences for access
  • such other locations as we may determine from time to time at our discretion (the “Inapplicable Areas”)

We do not accept deliveries outside the Delivery Area.

本公司將於確認中指定之日期（「送貨日期」）將訂購貨品送至閣下指定地址（「送貨地址」），惟該地址必須位於送貨範圍內。

「送貨範圍」指香港特別行政區內之任何地點，但不包括：

  • 離島
  • 大嶼山
  • 馬灣
  • 東涌
  • 愉景灣
  • 需特定許可證或牌照方可進入之限制區或區域
  • 本公司不時酌情決定之其他地點（「不適用地區」）

本公司不接受送貨至送貨範圍以外之地點。

Delivery Fees

送貨費用

  • Free delivery: Orders with a total value of HK$400 or more, where the Delivery Address falls within the designated Delivery Area.
  • Standard delivery fee: HK$70 per Order for Orders below HK$400 within the designated Delivery Area.
  • Lantau Island & other outlying islands: HK$160 per Order.
  • Addresses outside the applicable areas: Delivery fees will be charged as applicable.

Any delivery fees already paid to us may not be applied towards installation fees or other service charges (if applicable).

  • 免費送貨：訂單總額達港幣 400 元或以上，且送貨地址位於指定送貨範圍內。
  • 標準送貨費：訂單總額少於港幣 400 元且送貨地址位於指定送貨範圍內，每單收取港幣 70 元。
  • 大嶼山及其他離島：每單收取港幣 160 元。
  • 適用地區以外地址：將按實際情況收取相應送貨費。

已付予本公司之送貨費（如有）不可用於抵銷安裝費或其他服務費（如適用）。

Delivery Timeframe & Changes

送貨時間及更改

We will use reasonable endeavours to deliver the goods within seven (7) working days of the confirmation date. However, the Delivery Date is not of the essence of the contract and constitutes only our best estimate.

We reserve the right to vary the Delivery Date from time to time upon reasonable prior notice, and you shall accept delivery on the revised Delivery Date proposed by us. In no circumstances shall we be liable for any delay in the delivery of Ordered Goods, regardless of the cause or whether notification has been given.

“Working day” means any day other than a Saturday, Sunday, Hong Kong bank holiday or public holiday.

Once an Order has been shipped, the Delivery Address may not be changed.

本公司將盡合理努力於確認日期起計七（7）個工作天內完成送貨。 然而，訂購貨品之送貨日期並非合約之要素，僅為本公司之最佳估計。

本公司保留權利不時更改送貨日期並給予合理事先通知，閣下必須接受本公司建議之更新送貨日期。 在任何情況下，本公司均不就任何訂購貨品之送貨延誤承擔責任（不論延誤原因或是否已通知閣下）。

「工作天」指星期六、星期日、香港銀行假期或公眾假期以外之日。

如訂單已出貨，送貨地址不可更改。

Delivery Verification & Failed Delivery

送貨核實及未能收取

Upon delivery, we may require you or your authorised representative to present:

  • original proof of identity
  • a written authorisation (where applicable)
  • such other documents as we may reasonably require for verification

Failure to comply may result in our refusal to effect delivery.

You must take delivery of the Ordered Goods on the Delivery Date or any revised Delivery Date. If you fail to take delivery on time and do not notify us at least forty-eight (48) hours in advance, we reserve the right to:

  1. store the Ordered Goods and charge you all resulting expenses (including storage and insurance costs) together with an administrative fee of HK$200 for each subsequent delivery attempt; or
  2. cancel the Order, forfeit amounts already paid, and require payment of any outstanding balance and costs incurred.

送貨時，本公司可能要求閣下或獲授權代表出示：

  • 身份證明文件正本
  • 書面授權書（如適用）
  • 其他合理核實文件

如未能妥善遵守，本公司保留拒絕送貨之權利。

閣下必須於送貨日期或經修訂之送貨日期收取訂購貨品。 如未能準時收取且未至少提前四十八（48）小時通知本公司，本公司保留以下權利：

  1. 存放訂購貨品，並向閣下收取因此產生之所有費用（包括倉儲費及保險），另加每次其後送貨嘗試之港幣 200 元行政費；或
  2. 取消訂單、沒收已付款項，並要求支付任何未付餘額及所產生之費用。

Service Suspension & Other Terms

服務暫停及其他條款

Delivery services may be suspended:

  • on the first two days of the Lunar New Year; and
  • during periods when Typhoon Warning Signal No. 8 or above or a Black Rainstorm Warning is in force.

Shipments may be effected in separate consignments. Delivery estimates are indicative only. We reserve the right to amend any delivery service terms (including Delivery Areas and delivery fees) from time to time without prior notice. Once an Order is confirmed, all delivery fees paid are non-transferable, non-refundable and non-exchangeable for cash or goods. We reserve the right to decline delivery at our sole discretion.

送貨服務可能於以下期間暫停：

  • 農曆新年首兩日；及
  • 八號或以上颱風警告信號或黑色暴雨警告生效期間。

出貨可能分批進行。 送貨時間估計僅供參考。 本公司保留權利不時更改任何送貨服務條款（包括送貨範圍及送貨費），無需事先通知。 訂單一經確認，已付之所有送貨費均不可轉讓、不可退還，亦不可兌換現金或貨品。 本公司保留全權酌情拒絕送貨之權利。